Return/Refund Policy
In the Name of Allah, Most Gracious, Most Merciful
At Muallim-ul-Quran, our mission is to spread the understanding of Allah’s words through accessible Quranic education. This policy reflects our commitment to fairness, transparency, and Islamic values in serving the Muslim Ummah.
Digital Products (eBooks, Course Materials)
No Refunds Policy: Due to the digital nature of our educational content, all sales of digital books and downloadable materials are final. No refunds will be provided once digital content is accessed. We believe that once knowledge is transferred, it becomes a trust (Amanah) with the learner.
Course Refunds
No Refunds for Courses: As our courses provide immediate access to valuable Quranic knowledge and educational content, we operate a no-refund policy for course enrollments. We encourage prospective students to carefully review course descriptions and contact us with any questions before enrollment.
Physical Books
Return Period:
- Returns accepted within 30 days of delivery
- Books must be in original condition, unused, and in original packaging
- Customer responsible for return shipping costs
Shipping and Tracking:
- All shipments are handled by external courier companies
- We provide you via Email with a Consignment Number (CN) after dispatch
- You can request your CN number by:
- Calling us at +92-300-5461717
- Texting/WhatsApp at +92-300-5461717
- Filling out our contact form on the website
- Track your shipment status directly on the courier company’s website using your CN number
- We are not responsible for delays or issues caused by external courier services
Non-Returnable Items:
- Damaged or marked books
- Books returned after 30-day period
- Special edition or personalized materials
Refund Process
- Contact our support team at refunds@muallimulquran.com
- Provide order number and reason for refund
- Wait for return authorization (physical items)
- Refunds processed within 7-10 business days after approval
Exceptions
- Defective products will be replaced or fully refunded
- Technical issues preventing course access will be resolved or refunded
- Force majeure events affecting service delivery
Islamic Values and Community Support
As this is a noble effort to serve the Muslim community in understanding the Quran, we approach all matters with patience, understanding, and consideration for our brothers and sisters’ circumstances. If you face genuine hardship or exceptional circumstances, please contact us directly so we may find a solution that honors both Islamic principles of compassion and our educational mission.
Contact
Refund inquiries: refunds@muallimulquran.com Whatsapp: +92-300-5461717
“And whoever is guided is only guided for [the benefit of] his soul.” – Quran 17:15
